Reference

Privacy Policy for Your Account Data

DANA, OVO, GoPay and QRIS account checks, Live Casino access logs, and wallet verification records are covered by this Privacy Policy before you open an account.

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CONTACT ROUTES

Contact Us About Privacy Requests

Privacy questions should reach the team that can check account records, not a generic inbox. We handle data access, correction, deletion, cookie, and wallet-record questions through live chat, WhatsApp, and email. For account safety, we may ask you to confirm your phone OTP, recent payment channel, or the device shown under Profile > Security > Login Sessions before we change personal data.

Team online

Live chat privacy desk

Use live chat from 10:00 to 22:00 WIB when you need a quick privacy check. Tell us the account login name, the data type involved, and whether the request concerns wallet, cookie, or support records.

Email request record

Send detailed privacy requests to [email protected] when you need a written trail. Include your account login name, registered phone number, and the correction or access request you want us to review.

WhatsApp account check

WhatsApp support helps when you cannot reach the lobby but need a privacy update. We verify your phone OTP and recent DANA, OVO, GoPay, or QRIS channel before touching account data.

ACCOUNT CARE

How We Protect Account Privacy

Our Privacy Policy is built around the account steps you actually use: open an account, confirm a phone OTP, choose a wallet channel, enter the lobby, and contact support if something needs…

Sign-up data

When you open an account, we collect the details needed to create and protect it: login name, phone number, password data, and wallet preference. We use those fields for access checks and account recovery.

Payment privacy

DANA, OVO, GoPay and QRIS receipts are matched to your account ID and transaction time. We use them to confirm wallet movement, review disputes, and check withdrawal requests before funds leave the account.

Cookie controls

Cookies help remember your login session, device language, and security status. You can clear them in your browser settings, but doing so may require a new OTP check at your next sign-in.

Device sessions

You can review active access under Profile > Security > Login Sessions. If a device looks unfamiliar, contact us and we will help close that session after confirming your identity.

Game session records

Live Casino, Wild West Gold, Rocket Crash, and Super Bingo activity may create session records. We keep those records for account accuracy, dispute checks, and fraud prevention, not for selling personal profiles.

Retention choices

We keep personal data while your account is active and longer when disputes, payment records, or legal duties require it. You can ask us to correct or remove eligible data through the contact paths above.

Privacy Questions Before You Join

Before you open an account, you should know how your data moves through the wallet, lobby, support desk, and security tools. These answers focus only on our Privacy Policy: what we collect, how we use it, how you can ask for changes, and what happens when account or payment records must be kept.

We collect your login name, phone number, password data, wallet preference, device signal, and sign-up time. Those details let us create your account, confirm OTP checks, protect access, and match payments to your profile.

Payment records are used to match deposits, check withdrawal requests, resolve wallet disputes, and prevent account misuse. We keep transaction time, rail name, receipt status, and account ID where needed for service and legal records.

Yes. Contact live chat, WhatsApp, or [email protected] and describe the field that needs correction. We may ask for OTP confirmation or a recent payment channel before changing data tied to account ownership.

Yes. Live Casino activity can create session records such as table access time, round references, device signal, and dispute history. We use those records for account accuracy, support checks, and security monitoring.

Cookies remember your session, security status, and device preferences so the lobby can recognise your account. If you clear cookies, you may need to sign in again and complete a fresh OTP check.

We keep data while your account remains active and longer when payment disputes, security checks, accounting duties, or legal requirements apply. Removal requests are reviewed case by case, and the result depends on local law.

Only support and account teams who need to handle your request can view the message thread. We use those messages to confirm identity, fix account data, answer privacy questions, and keep a request record.

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